Returns Management FAQs

PUDO & CheckOut integrations connect returns and lastmile partners (stores, lockers, counters) with order and inventory systems to simplify buy-online-return-in-store (BORIS), dropoff, exchanges, and refunds. They orchestrate label creation, eligibility rules, fraud checks, disposition (return to shelf, DC, vendor), and refund triggers while updating ATP to resell quickly. For customers, it's fast and convenient; for retailers, it reduces reverse logistics cost and recovers inventory value sooner.

Returns Orchestration coordinates every step of the reverse-logistics journey across channels. A configurable rules engine validates eligibility, sets disposition (restock, refurbish, RTV, recycle), selects route (store, DC, vendor), and triggers refunds or exchanges. It generates labels/QRs, books carriers, updates ATP immediately to resell viable items, and flags fraud. Operational dashboards track SLAs, costs, and sustainability KPIs (e. g, miles avoided, landfill diversion). Net: faster refunds, lower reverse-logistics cost, and higher recovery value.

Advanced Scheduling builds fair, compliant store rosters that match demand by hour and department. It blends forecasts with constraints (skills, availability, labor laws, budgets), auto-generates optimal shifts, and re-optimizes intraday for call-outs or traffic spikes. Managers get what-if tools; associates get self-service swaps and preferences. Integrated time & attendance ensures payroll accuracy, while KPI views (service level, overtime, coverage gaps) keep labor aligned to sales and tasks.

DropOff Kiosk enables self service returns at stores, lockers, or partner locations. Shoppers scan a QR, print/attach a label (if needed), and deposit items in a designated bin. The kiosk validates policy, reason codes, and identity, then triggers instant or conditional refunds or exchanges. On the back end, it routes items to the right node, updates inventory reservations, and provides operations with volume, SLA, and exception reporting. Result: shorter queues, happier customers, and lower handling cost.

In-Store Returns Processing digitizes BORIS workflows end-to-end. Associates scan the order, verify eligibility, grade condition, and select disposition (return-to-shelf, quarantine, RTV, liquidation). The flow supports instant exchanges, partial returns, and fee rules; it posts refunds, restocks sellable items immediately, and captures photos/notes for disputes. Managers see compliance and recovery KPIs so they can coach and adjust processes, reducing queues while reclaiming more value from each return.

Pick Up Drop Off (PUDO) Processing orchestrates both customer pick-ups and returns at counters, lockers, or partner sites. It handles identity checks, appointment/slot management, multi-order batching, and real-time notifications. For drop-offs, it validates policies, prints labels/QRs, and books return routes; for pick-ups, it confirms payment and releases inventory. All events sync to OMS/WMS, so ATP, promise dates, and customer communications stay accurate.

Online Returns is where the customer (or agent) starts the process, web/app portal, chatbot, call center, or in-store. A policy engine checks windows, item types, and reasons; the system presents options (exchange, replacement, repair, refund) and methods (in-store, locker, mail-in), with dynamic fees where applicable. It creates RMAs/QRs and shipping labels, sets expectations (refund timing, restocking), and captures structured reason codes to feed upstream fixes in merchandising and quality.

Last-mile & Pickup Management coordinates BOPIS/curbside, ship-from-store, and same-day delivery. It selects the best node, slots pick windows, batches orders, and guides pick/pack/stage tasks on mobile. For pickup, it handles check-in and curbside handoff; for delivery, it rate-shops carriers, prints labels, shares ETAs, and provides proof-of-delivery. Managers track speed-to-ready, on-time pickup/delivery, and exceptions to keep promises while controlling cost.

Pick Up & Drop Off Processing provides a standardized, auditable counter/locker workflow for both directions. For pick-up, it validates identity, confirms payment/age-restricted rules, and completes handoff scans. For drop-off, it verifies return terms, prints labels/QRs, records condition notes, and routes items appropriately. The system posts real-time status to customer communications and inventory services, reducing queues, misplacements, and refund delays.

Returns Management orchestrates the full reverse-logistics flow across channels. It validates eligibility and policy, creates RMAs/QRs, labels, directs items to the right node (restock, refurbish/repair, RTV, recycle), and triggers refunds/exchanges. It also updates ATP quickly to resell salvageable items, captures reason codes for upstream fixes, and surfaces KPIs (cycle time, recovery value, fraud flags, sustainability metrics). The goal: faster refunds, lower handling and transport costs, and maximum value recovery without breaking customer trust.