What is Returns Management?

Returns Management orchestrates the full reverse-logistics flow across channels. It validates eligibility and policy, creates RMAs/QRs, labels, directs items to the right node (restock, refurbish/repair, RTV, recycle), and triggers refunds/exchanges. It also updates ATP quickly to resell salvageable items, captures reason codes for upstream fixes, and surfaces KPIs (cycle time, recovery value, fraud flags, sustainability metrics). The goal: faster refunds, lower handling and transport costs, and maximum value recovery without breaking customer trust.