What is Blue Yonder In-Store Returns Processing?

In-Store Returns Processing digitizes BORIS workflows end-to-end. Associates scan the order, verify eligibility, grade condition, and select disposition (return-to-shelf, quarantine, RTV, liquidation). The flow supports instant exchanges, partial returns, and fee rules; it posts refunds, restocks sellable items immediately, and captures photos/notes for disputes. Managers see compliance and recovery KPIs so they can coach and adjust processes, reducing queues while reclaiming more value from each return.