What is Blue Yonder Returns Orchestration?

Returns Orchestration coordinates every step of the reverse-logistics journey across channels. A configurable rules engine validates eligibility, sets disposition (restock, refurbish, RTV, recycle), selects route (store, DC, vendor), and triggers refunds or exchanges. It generates labels/QRs, books carriers, updates ATP immediately to resell viable items, and flags fraud. Operational dashboards track SLAs, costs, and sustainability KPIs (e. g, miles avoided, landfill diversion). Net: faster refunds, lower reverse-logistics cost, and higher recovery value.