What is Blue Yonder Online Returns?

Online Returns is where the customer (or agent) starts the process, web/app portal, chatbot, call center, or in-store. A policy engine checks windows, item types, and reasons; the system presents options (exchange, replacement, repair, refund) and methods (in-store, locker, mail-in), with dynamic fees where applicable. It creates RMAs/QRs and shipping labels, sets expectations (refund timing, restocking), and captures structured reason codes to feed upstream fixes in merchandising and quality.