What is workforce management?

Workforce Management (WFM) covers forecasting labor needs, budgeting, scheduling, time & attendance, compliance, and performance tracking. You have the right people, in the right place, at the right time. Modern WFM software automates these processes and reconciles schedules with skills, availability, and rules to improve service levels and cost control. Typical suites bundle analytics and self-service for managers and employees, boosting engagement and agility across stores and DCs.