What is the Blue Yonder Customer Order Assistant (COA)?

The Customer Order Assistant (COA) is an AI-driven assistant that automates tedious order management tasks. It handles repetitive activities like order acknowledgements and change management, freeing staff to focus on other tasks. COA analyzes inventory data, supplier performance, and lead times to recommend next best actions, while centralizing communications with suppliers, and this reduces manual workload, shortens cycle times, and improves decision-making as conditions change.