What is Order Management?

Order management covers the end-to-end process of receiving, processing, fulfilling, and tracking customer orders. In supply chain management, it begins with order capture, continues through inventory checks, order processing, and picking/packing, and ends when the customer receives the order. Effective order management ensures timely, accurate deliveries and includes customer service functions like handling returns. By consolidating orders across channels and providing real-time tracking, order management systems boost customer satisfaction, enhance inventory visibility, and streamline operations.