What are Blue Yonder Customer Success & Support Services?

Blue Yonder's Customer Success and Support Services help organizations adopt the platform and continuously realize value. Dedicated teams handle onboarding, product training, and proactive health checks, while Technical Account Managers learn customers' workflows, script solutions to common issues, and translate business needs into technical solutions. Customers gain access to knowledge bases and experts for troubleshooting, upgrades, and roadmap guidance. This support is critical for adoption; studies show that only about 35% of supply chain professionals feel they leverage most of their tools' capabilities and usability, and training drives success. Ongoing engagement and a culture of continuous learning are key to maximizing ROI.